Returns & Exchanges
At Zaraf, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our streamlined process ensures your satisfaction remains our top priority.
Initiate Your Request
Log into your Zaraf account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.
Pack Your Items
Carefully place the unworn garments with all original tags attached into their original packaging to ensure they are protected during transit.
Ship the Package
Affix the provided prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing